Hassle-Free Returns
Not satisfied? We make returns simple. Our 90-day return policy lets you shop with complete confidence.
✅ 90-Day Return WindowThree Simple Steps
Getting a refund or replacement takes minutes to request.
Contact Support
Email us with your order number and reason for return. We confirm eligibility within 24 hours.
Ship the Item
Package the item securely and ship it back. Share the tracking number with our team.
Receive Refund
Once received and inspected, your refund is processed within 3–5 business days.
90-Day Window
Returns accepted within 30 days of delivery. Items must be in original, unused condition with packaging.
Full Refund
Product cost refunded in full. Original shipping fees are non-refundable unless the item is defective.
Defective Items
Defective or incorrect items qualify for free return shipping and a full refund or priority replacement.
Refund & Returns Policy
Effective Date: June 1, 2026
At MROCIOA, we want you to be satisfied with your purchase. This Refund & Returns Policy applies to products purchased directly from https://mrocioa.com.
1. Return Window
You may request a return within 90 days of delivery.
To start a return, please contact us at [email protected] with your order number and reason for return.
2. Return Eligibility
Eligible returns are free of charge within 90 days of delivery.
To be eligible for a return, the item should be unused or in like-new condition, in its original packaging, and include all essential parts and accessories.
Proof of purchase, such as an order number or receipt, is required for all returns.
3. Non-Returnable Items
The following items are not eligible for return:
Final sale or clearance items marked as non-returnable; items damaged by misuse, improper handling, unauthorized repair, or modification; and items returned with missing essential parts or accessories not caused by our error.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected].
Please include your order number, photos or a short video of the issue, and a brief description of the problem.
Depending on the situation, we may offer a refund, replacement, free return, or allow you to keep the item without returning it.
5. Return Address
If a return is required, please contact us before sending the item back. Approved returns may need to be sent to our return warehouse in China.
Return address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016.
6. Return Shipping
Eligible returns within 90 days of delivery are free of charge.
If a return is approved, we will provide return instructions or another reasonable solution.
7. Refund Process
After we receive and inspect the returned item, or after we approve another refund solution, we will notify you by email whether the refund is approved.
If approved, the refund will be issued to the original payment method. Refund processing usually takes 5-10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
8. Exchanges
We may offer exchanges for eligible items when a replacement is available.
If you need an exchange, please contact us at [email protected] with your order number and details of the item you would like to exchange.
9. Customs Duties and Taxes
For international orders, customs duties, import taxes, VAT, or other fees charged by the destination country or region are generally not refundable by MROCIOA.
Please contact your local customs office or tax authority if you have questions about whether such charges may be refunded.
10. Contact Us
For return, refund, or exchange requests, please contact us:
MROCIOA
Email: [email protected]
Address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016
Need to Start a Return?
Contact our team and we’ll guide you through the process step by step.
Contact Support Continue Shopping