Privacy Policy

Effective Date: June 1, 2026

1. Who We Are

MROCIOA operates the website https://mrocioa.com. We sell electronic accessories, AV cables, HDMI/USB-C related products, and other accessories. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

If you have any privacy-related questions, please contact us at:

Email: [email protected]
Address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016

2. Information We Collect

When you visit our website, create an account, place an order, use the shopping cart, contact us, subscribe to emails, or track an order, we may collect the following information:

Your name, email address, phone number, billing address, shipping address, order details, payment status, account login information, IP address, browser information, device information, cookie data, contact form messages, customer support records, and any other information you choose to provide.

We do not store full credit card numbers on our website servers. Payments are generally processed by third-party payment providers, such as PayPal, Apple Pay, Google Pay, or other payment gateways.

3. How We Use Your Information

We use your information to process orders, confirm payments, arrange shipping, provide customer support, respond to inquiries, manage accounts, prevent fraud, protect website security, improve website experience, perform analytics, send order notifications, and, with your consent, send marketing emails.

We may also use necessary information to comply with legal, tax, accounting, payment security, dispute resolution, and platform compliance requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support cart functionality, login sessions, checkout, security protection, website analytics, and marketing measurement.

Necessary cookies are used for core website functions, such as shopping cart, account login, checkout, and security features. Non-essential cookies, such as analytics and advertising cookies, will only be used where required by applicable law and after your consent.

You can manage, accept, or reject non-essential cookies through the cookie banner on our website.

5. Who We Share Information With

To operate our website and fulfill orders, we may share relevant information with necessary third-party service providers, including payment processors, shipping carriers, warehouse or fulfillment partners, website hosting providers, email service providers, analytics providers, fraud prevention and security providers, customer support tools, and legal, tax, or accounting advisors.

We do not sell your personal information. We only share information as needed to provide services, process orders, comply with the law, or protect our legitimate rights.

6. International Data Transfers

Because we sell products to customers worldwide, your information may be transferred, stored, or processed outside your country or region.

For example, order processing, payment, shipping, website hosting, analytics, and customer service may involve service providers in different countries or regions.

We take reasonable steps to protect your personal information and require relevant service providers to handle information in accordance with applicable data protection requirements.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

For example, order records may be retained for tax, accounting, customer service, dispute resolution, and legal compliance purposes.

Account information is retained until you delete your account or request deletion, unless we are legally required to keep it. Contact form messages and customer support records are retained for as long as needed to handle inquiries, customer service, and dispute resolution.

8. Your Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or export of your personal information, or to object to certain processing activities.

You may also unsubscribe from marketing emails or adjust your cookie preferences.

If you are a California resident, you may have the right to know, delete, correct, opt out of the sale or sharing of personal information, and not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at [email protected].

9. Marketing Emails

If you subscribe to our emails or otherwise consent to receive marketing communications where required, we may send you product updates, promotions, or other marketing content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at [email protected].

10. Data Security

We use reasonable technical and organizational measures to protect your personal information, including HTTPS encryption, access controls, security tools, fraud prevention checks, and service provider safeguards.

However, no method of internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we take reasonable steps to reduce risk.

11. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us at [email protected] and we will take appropriate steps to delete the relevant information.

12. Third-Party Links

Our website may contain links to third-party websites or services, such as payment platforms, shipping tracking tools, social media, video platforms, brand websites, or other external websites.

We do not control the privacy practices of these third parties and are not responsible for their content or privacy policies. Please review their privacy policies before using their services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date.

Your continued use of our website means you understand the updated Privacy Policy.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your personal information, please contact us:

MROCIOA
Email: [email protected]
Address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016