Refund & Returns Policy

Effective Date: June 1, 2026

At MROCIOA, we want you to be satisfied with your purchase. This Refund & Returns Policy applies to products purchased directly from https://mrocioa.com.

1. Return Window

You may request a return within 90 days of delivery.

To start a return, please contact us at [email protected] with your order number and reason for return.

2. Return Eligibility

Eligible returns are free of charge within 90 days of delivery.

To be eligible for a return, the item should be unused or in like-new condition, in its original packaging, and include all essential parts and accessories.

Proof of purchase, such as an order number or receipt, is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items marked as non-returnable; items damaged by misuse, improper handling, unauthorized repair, or modification; and items returned with missing essential parts or accessories not caused by our error.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected].

Please include your order number, photos or a short video of the issue, and a brief description of the problem.

Depending on the situation, we may offer a refund, replacement, free return, or allow you to keep the item without returning it.

5. Return Address

If a return is required, please contact us before sending the item back. Approved returns may need to be sent to our return warehouse in China.

Return address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016.

6. Return Shipping

Eligible returns within 90 days of delivery are free of charge.

If a return is approved, we will provide return instructions or another reasonable solution.

7. Refund Process

After we receive and inspect the returned item, or after we approve another refund solution, we will notify you by email whether the refund is approved.

If approved, the refund will be issued to the original payment method. Refund processing usually takes 5-10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

8. Exchanges

We may offer exchanges for eligible items when a replacement is available.

If you need an exchange, please contact us at [email protected] with your order number and details of the item you would like to exchange.

9. Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other fees charged by the destination country or region are generally not refundable by MROCIOA.

Please contact your local customs office or tax authority if you have questions about whether such charges may be refunded.

10. Contact Us

For return, refund, or exchange requests, please contact us:

MROCIOA
Email: [email protected]
Address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016