Shipping Policy

Effective Date: June 1, 2026

At MROCIOA, we aim to provide reliable and efficient shipping for customers worldwide. This Shipping Policy explains how we process, ship, and deliver orders placed on https://mrocioa.com.

1. Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed.

Orders are not typically processed or shipped on weekends or public holidays. During peak seasons, promotions, or unexpected order increases, processing may take slightly longer.

2. Estimated Delivery Time

Estimated delivery time is usually 2-20 business days, depending on the destination country or region, carrier service, customs clearance, and local delivery conditions.

Please note that delivery times are estimates only and are not guaranteed. Some remote areas or international destinations may require additional delivery time.

3. Shipping Cost

We currently offer free worldwide shipping on orders placed through our website, unless otherwise stated on the product page, cart page, or checkout page.

If any special shipping fees apply, they will be displayed before you complete your order.

4. Shipping Destinations

We ship to many countries and regions worldwide. However, some locations may be unavailable due to carrier limitations, local restrictions, customs issues, or other practical reasons.

If we are unable to ship to your address, we will contact you and provide an appropriate solution, such as changing the shipping address or canceling and refunding the order.

5. Tracking Information

When tracking information is available, we will provide it by email or through your order page.

Please allow some time for tracking information to update after the package has been shipped. Tracking updates may be delayed while the package is in transit, during customs clearance, or during transfer between carriers.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, VAT, taxes, customs fees, brokerage fees, or other charges required by the destination country or region.

These charges are not included in the product price unless clearly stated otherwise. The customer is responsible for any applicable customs duties, taxes, or import fees.

Customs policies vary by country or region. Please check with your local customs office if you need more information before placing an order.

7. Delivery Delays

Delivery may be delayed due to customs inspections, weather conditions, public holidays, carrier delays, incorrect shipping information, remote delivery locations, or other circumstances beyond our control.

If your order is significantly delayed, please contact us at [email protected] and we will help check the shipment status.

8. Incorrect or Incomplete Address

Please make sure your shipping address is accurate and complete before placing an order.

We are not responsible for delivery failures, delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing an order, please contact us as soon as possible at [email protected]. We will try to help, but we cannot guarantee changes once the order has been processed or shipped.

9. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or missing, please contact us at [email protected] with your order number and any relevant photos or tracking information.

We will review the case and work with the carrier or logistics provider when possible. Depending on the situation, we may offer a replacement, refund, or other appropriate solution.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

MROCIOA
Email: [email protected]
Address: 619, Building E, Lihao Industrial Park, Longgang, Shenzhen, Guangdong, China, 518016